RETURN POLICY
ALL SALES ARE FINAL FOR PROMOTIONAL SALES AND PRODUCTS DISCOUNTED 25% OR MORE. DISCOUNT CODES CANNOT BE COMBINED WITH AUTO-RENEW SUBSCRIPTIONS OR APPLIED TO SPECIAL OFFERS.
INNO SUPPS DOES NOT PROVIDE PRE-PAID RETURN LABELS.
SHIPPING COSTS ARE NON-REFUNDABLE ON ALL ORDERS AND WILL BE DEDUCTED FROM ELIGIBLE REFUNDS.
CUSTOMERS WILL BE ALLOWED 2 RETURNS PER CALENDAR YEAR.
30-DAY MONEY-BACK GUARANTEE
All items are eligible for a one-time full refund if the return is initiated within 30 days of receiving the product, even if the product was used or opened.
To receive credit for the money-back guarantee, you must return the bottle, even if it is empty. Valid only once per product, per household, for one 30-day supply.
UNOPENED PRODUCTS
You can return unopened item(s) within 30 days of the delivery date for a full refund. Your item must be in its original unused or unopened condition and must be returned within 30 days of delivery. You will only be refunded for the cost of the product. Shipping charges are NON-REFUNDABLE. Customers will be responsible for all return shipping costs.
FREE OR PROMOTIONAL ITEMS
If you received free/promotional item(s) or purchased a discounted bundle, all item(s) need to be returned in order to receive a refund If you wish to keep the free item(s), the full retail of the free/promotional item(s) will be deducted from the refund amount. If you return the free item(s) with more than 20% used, you will be responsible for the full retail value of the free/promotional item(s), and it will be deducted from the refund amount — this applies to ALL orders.
3-MONTH & 6-MONTH SUPPLY RETURNS
If you purchased more than one 30-day supply (e.g: 3-month supply of Inno Cleanse) and you want to return a portion of your order (e.g., you want to keep one item and return the remaining two), you MUST return all remaining items in their original sealed containers in order to qualify.
RETURN TO SENDER
Orders that are returned to our facility by the shipping carrier due to an insufficient address, incorrect address or addresses that have been vacated will not be offered reshipment.
RETURN MERCHANDISE AUTHORIZATION (RMA)
You must send a digital Return Merchandise Authorization (RMA) and include a physical copy of the RMA with your return package. Please also write your RMA number on the outside of your box/package so we can quickly identify your return and process it in a timely manner. Returns that DO NOT include a digital and physical RMA will not be processed and not considered for return.
Please contact customerservice@innosupps.com to request an RMA.
QUESTIONS?
If you have any other questions or want to find out if your purchase is eligible for a return, please send an email to customerservice@innosupps.com and our team will get back to you within 2 hours.
Yes, you can return the partial stack. Please refer to the return policy above for more information.
You will not be charged, but the retail value of the free tiered item will be discounted from your refund.
Unfortunately, the purchase of a normal priced item is required to qualify for a special offer. If you return the regular priced items, you are welcome to keep the special offer, however, the retail value of the special offer will be deducted from your refund.
Unfortunately we do not provide shipping labels at this time.
Initial shipping costs are paid directly to the carrier (DHL, UPS, etc.), so unfortunately we are only able to refund the cost of the product returned.
No, you are welcome to keep the free samples. Enjoy!
